Visionary Benefits Network

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Talking Point
	WELFARE REFORM - AN UPDATE -- Paul Howarth, Department for Work and Pensions - Members Only The new coalition Government has published a white paper outlining its ideas for major reform of the welfare benefit system including the introduction of a single benefit, overhauling fraud investigation and changing the relationship to employment. Paul will address the current thinking and direction. Sub Forums: Software Changes, General Comments, Universal Credit, General Questions, Local v. Central, Fraud Investigation, Immediate Reforms, CTB	21	40	Jan 16, 2011 by Malcolm Gardner
	WELFARE REFORM - THE DISCUSSION Following the presentation from Paul Howarth of the DWP four panelist discuss what the changes may mean for claimants and local authorities	1	1	Dec 16, 2010 by Malcolm Gardner
2010 Season 2
	WELFARE REFORM - AN UPDATE -- Paul Howarth, Department for Work and Pensions - Members Only The new coalition Government is committed to major reform of the welfare benefit system including reducing the number of benefits, overhauling entitlement criteria and changing the relationship to employment. This address will provide an update on the new direction and current thinking.	5	7	Oct 5, 2010 by Malcolm Gardner
	TACKLING ILLEGAL SUBLETTING – ITS TIME HAS COME - Dr Robert Barr, R D Barr and Associates - Members Only Illegal subletting impacts not only on housing department services but on housing benefit budgets. Despite recent attempts to encourage Councils and RSLs to tackle the problem, serious attempts to curb illegal subletting has fallen by the wayside. In this presentation Dr Rob demonstrates that illegal subletting prevents the most vulnerable from being properly housed and is paid for through HB budgets. New Government restrictions on LHA now make the matter a critical issue.	1	1	Sep 22, 2010 by Malcolm Gardner
	THE FUTURE FOR OUR AGING SOCIETY: Implications for future and how the DWP is responding - Mark Bailey, Pensions Disability and Carers Service - Members Only	5	7	Oct 19, 2010 by Malcolm Gardner
	WORKING WITH CRM SYSTEMS -- Robert Blanden, Engage Management Ltd - Members Only CRM systems have become a part of the corporate landscape and are used as key systems when it comes to creating a customer services function, be that face-to-face or call centre. Robert has worked on many such CRM projects. His expertise covers Private Sector, Local Government and the DWP's New Deal project. Robert tells how the benefit back office, visiting and fraud functions need to interface with and take advantage of CRM. He will explain what the objectives are in having such a system and how electronic claiming is an integral function to making CRM and benefit systems work in harmony	2	2	Oct 19, 2010 by Tam Fujii
	REFLECTIONS OF SHARED SERVICES Haydn Howard, Meritec Ltd - Members Only Meritec has been helping Councils in moving to shared services through peer review, consultancy and their NetShare Service, which helps councils trade with each other. In this session Haydn touches on the common assumptions, mistakes and aspirations of entering into a shared service, with particular reference to Revenues and Benefits. Haydn looks at the areas which quick wins may be found and the areas that need serious consideration before even starting the process.	1	1	Nov 9, 2010 by Malcolm Gardner
	RUNNING A CONTRACTED OUT REVENUES AND BENEFITS SERVICE - Mark Barry & Diane Turner, Avarto - Members Only Mark & Diane looks at how contracted out services work. This presentation will focus on benefits and revenues services and examine how to maintain a local service, invest for the future and find common ground for sharing back office services across different customer bases.	1	1	Nov 11, 2010 by Malcolm Gardner
	AN AGEING POPULATION PART (2) THE CHALLENGES TO BENEFIT TAKE UP AMONGST THE ELDERLY - Sally West, Income Policy Advisor, Age UK - Members Only The elderly face specific challenges to claiming benefit ranging from accessibility issues to attitudes around dependence. In this seminar Sally West from Age UK (Formerly Help the Aged) provides a view on how local authorities can encourage pensioner benefit claims and how to increase accessibility and take-up.	1	1	Nov 22, 2010 by Malcolm Gardner
	TELL US ONCE - Sam Micklethwaite, Customer Services Manager, Rochdale BC - Members Only Rochdale Customer Services have introduced a "Tell Us Once" approach to Customer Services. This innovative approach enables customers to speak to one person about a range of local authority services. Not only does this service provide outstanding customer service but it is also an efficient use of resources. In this presentation Sam Micklethwaite will discuss the development of the "Tell Us Once" programme and the challenges and successes of implementation.	1	1	Nov 22, 2010 by Malcolm Gardner
2010 Season 1
	MAINTAINING CUSTOMER SERVICE WITH INCREASED DEMAND - Members Only Sam Micklethwaite, Customer-Services Programme Manager, Rochdale MBC	3	4	May 12, 2010 by Malcolm Gardner
	THE AUDIT COMMISSION REPORT: WHEN IT COMES TO THE CRUNCH - Members Only Tim Savill, National Lead Benefits, the Audit Commission	1	1	May 12, 2010 by Malcolm Gardner
	PUBLIC SECTOR FINANCIAL CONSTRAINTS: THE IMPACT ON THE DWP - Members Only Paul Howarth, Department for Work and Pensions	5	5	Apr 6, 2010 by Sam Micklethwaite
	EFFICEINCY SAVINGS THROUGH NEW TECHNOLOGY - Members Only Malcolm Gardner, Meritec	2	2	Apr 30, 2010 by Malcolm Gardner
	UNDERSTANDING THE IMPACT OF THE RECESSION ON BENEFIT CLAIMS - Members Only Paul Sissons, Institute for Employment Studies, Sussex University	0	0	--
	SHARED SERVICES: CENSUS, BEYOND THE DREAM - Members Only Tim Delaney, Head of CenSus	4	4	Apr 15, 2010 by Malcolm Gardner
	A VIEW OF THE FUTURE FOR WELFARE BENEFITS - Members Only Tim Horton, Research Director, The Fabian Society	2	2	May 5, 2010 by Malcolm Gardner
Main
	Visionary Benefits Network - Members Only No Description	1	1	Mar 24, 2010 by Malcolm Gardner
	Budget 2010 - Members Only Matter rising out of the 2010 budget	2	2	Mar 25, 2010 by Malcolm Gardner
	Technical - Members Only Technical matters relating to Visionary Network	2	2	May 12, 2010 by Malcolm Gardner

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